Library services during COVID-19

We are open to the public!

We have made a number of library service changes (outlined below) and will continue adapting our services throughout COVID-19, following the latest provincial and regional health and safety guidelines.

See our new hours of operation.

IN-HOUSE SERVICES

Browsing
Come in and browse the shelves or pick up your holds. Physical distancing measures and occupancy limits are in effect throughout the library, so please limit the time of your visit and send one person per family when possible.

Borrowing
In addition to in-house browsing during open hours, we will continue to offer Library Takeout @ SPL for the time being. You may place holds/orders for physical materials from the Smithers Public Library collection. Visit our Library Takeout page for details and FAQs.

Interlibrary loan services have resumed. If you can’t find the item you’re looking for through our catalogue, submit a request through Illume.

Returns
Our book drop is open 24/7 for your convenience. Please note that we are no longer quarantining returns.

Why is Smithers Public Library eliminating the quarantine period?

  • Smithers Public Library, along with other BC libraries, continues to follow the advice and recommendations of provincial health authorities, which is evolving as new information is available.
  • Guidelines for libraries and for library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission is very low, and that evidence does not require libraries to quarantine or disinfect their loaned items.
  • Early in the pandemic, many libraries adopted a 72-hour quarantine based on the limited studies available. This was done out of an abundance of caution rather than a health authority directive.

Public Computer Stations
Computer use, printing, scanning, and faxing are all available. Two public computer stations are available for 30-minute sessions and are first come, first served. Check in at the front desk to access the public computers, as there may be a wait list. Cleaning supplies are provided and computer stations have Plexiglass between them.

Library Programs and Events
While our in-house programs and events have been suspended until further notice, the following programming has been adapted to meet COVID-19 health and safety guidelines:


COMPUTER TUTORING & TECH SUPPORT

Computer Tutoring
Tutoring sessions are available virtually via Zoom or by telephone on Thursdays from 2:30-4:30 and Saturdays from 11:30-2:30. Send an email to tech@smitherslibrary.ca with your question and a phone number where you can be reached during these hours. You may also call the library at 250-847-3043 to set up a virtual appointment.

WiFi continues to be available outside the library building 24/7, which you are welcome to use anytime. Connect to SPL Wireless when you are in range (there is no password). We have recently boosted our signal, so access should now extend further beyond the building. Outdoor electrical outlets are available for public use in the library courtyard.

Have a question?
Call 250-847-3043 during open hours or email contact@smitherslibrary.ca for assistance. We can help you access the library cataloguedigital resources and eBooks and eAudiobooks, as well as connect you with community resources and services.


HEALTH & SAFETY @ YOUR LIBRARY
(PDF: WorkSafe BC COVID-19 Safety Plan)

The health and safety of library staff and community members is our top priority. We appreciate your cooperation to help keep our community healthy.

What we’re doing for staff and visitor safety:

  • Staff wash their hands immediately upon entering the library and frequently throughout the day
  • Limiting the number of people inside the library at one time
  • Maintaining physical distancing (2m/6ft) between other staff members and patrons whenever possible (face masks are worn as needed)
  • Providing hand sanitizer at the library entrance and other locations throughout the building
  • Enhancing cleaning procedures, including regularly sanitizing high touch areas
  • Using Plexiglass barriers at service desks

What you can do:

  • Disinfect or wash your hands upon entering the library (hand sanitizer and washrooms are available)
  • Limit the time of your visit and consider sending one person per family
  • Follow signage and directions from staff
  • Maintain physical distance (2m/6ft) between yourself and others
  • Stay home if you or any member of your household is feeling sick
  • Wear a face mask if you wish