HOW IT WORKS:
- Search our catalogue and place holds.
- Wait for a notification that your item(s) are ready.
- Pick up your takeout order during our open hours, Monday through Saturday.
|I know what I’m looking for!|
|I would like assistance.||Call us at 250-847-3043 during our open hours, or email email@example.com.|
Placing holds: You will need your library account login information to place holds through our online catalogue.
Searching the catalogue: There are filters for searching available items, such as Limit to Available and Exclude Electronic Resources. If you are looking for physical items that are currently on the shelves, select both of these options. If you can’t find the item you’re looking for through our catalogue, submit a request via Illume.
Returning items: Our book drop is open 24/7 for your convenience.
Need assistance? Contact us at 250-847-3043 during open hours.
FREQUENTLY ASKED QUESTIONS (click for answer)
How many items can I request at once?
There is no minimum or maximum number of holds, except for Illume requests (limit of 3 at a time).
What can I borrow?
You can request any items from our collection that are available for lending, including books (all formats), DVDs, audiobooks (books on CD), music CDs, Playaways, magazines and tech kits.
How do I place an order?
Library Takeout options:
1. Place holds through the online catalogue and you will be notified when your order is ready for pick up.
2. Request items over the phone at 250-847-3043 during open hours if you need assistance.
What are your hours for the Library Takeout service?
Requests for holds and grab bags can be placed remotely at any time and picked up during our open hours.
How long can I borrow items?
3 weeks (most items); 2 weeks (Tech Kits). Most items are also eligible for 2 renewals, with some exceptions (DVDs, items on hold for other patrons). For a full list of loan periods, check this page.
Can I request items from other libraries in BC?
Yes! If you can’t find what you’re looking for through our catalogue, submit a request via Illume.